Our Policy

PRODUCTION

In an attempt to be as sustainable and mindful as possible, Fig & Fenix does not pre-produce items. Each jacket is made-to-order to guarantee no excess production or textile waste. This means that your jacket will take 10-14 working days to be produced and dispatched. You will receive a tracking email once your order has been sent. Any delays or alterations to shipping time post dispatch are not our responsibility.

If you have any questions or doubts about, feel free to contact Customer Service at customercare@fig-fenix.com prior to purchasing. We will get back to you as quickly as possible to ensure you are confident with your order.

 

ORDER CANCELLATIONS

Since each jacket is hand painted to order, all sales are final. However, all orders have a 1-hour cancellation window - any cancellations submitted after this time will not be honoured.